At Paw Chow, we deliver quality pet food and products to pet parents around the world. We ship internationally, with delivery available to customers in the USA, UK, Canada, and many other countries worldwide.

Processing Time

Orders are usually processed and prepared for shipment within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery Times

Estimated delivery times are:

• USA, UK & Canada: 5–10 business days
• Other international destinations: 6–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to customs clearance, local courier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package size, weight, and available shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

International Orders & Customs

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

Paw Chow cannot control customs processing times or fees charged by local authorities.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

You can use the tracking number to monitor your package during transit.

Delivery Address

Please make sure your shipping address, postal code, email address, and phone number are accurate before completing your order.

Paw Chow is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed or Lost Packages

If your package has not arrived within the expected delivery window, please contact us so we can assist you with tracking the shipment.

International shipments may occasionally experience delays due to customs, local postal services, or other circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible after delivery. We may request photographs and order information to investigate the issue and provide an appropriate solution.

Contact Us

If you have any questions about shipping, delivery times, or your order, please contact the Paw Chow customer support team.

Paw Chow — Good Food, Happy Pets.